Is Self-Service Good Service?

Have you ever asked customer service representatives a “yes” or “no” question, only to hear them dance around the answer just to avoid telling you “no”? For some, it seems the strategy in customer service is to “never say ‘no’ without offering a ‘yes’ at …Read More

What’s Your EQ?

The study of “emotional intelligence” began in the 1980s as a way to measure one’s ability to identify and manage both his or her own emotions, as well as the emotions of others. In the business world, people with high emotional intelligence, known as a …Read More

Independence, Interdependence Go Hand in Hand

The interdependence a steady job provides makes it difficult to just up and leave. The company you work for relies on you to provide your expertise, and in return, you are compensated with pay and other benefits. Each party relies on the other, which means …Read More

No Matter the Age, There’s No Place Like Home

For many, — hopefully most — home represents security and acceptance. A place to retreat when things don’t go your way; a place to celebrate when they do. Not long ago, the holidays were the one time of the year when the family reconvened to …Read More